The right support solution can make the lives of agents, managers, and the entire company much easier. Customers have complaints regardless of the type of business. Teams that do not use online support software to effectively assist customers will struggle, whether they require troubleshooting assistance or onboarding assistance. Our grievance redressal system includes a variety of features based on what your business requires. You can look for a solution that includes features that are most relevant to your everyday use cases and perfectly fits your business.
Be it your startup or a well known enterprise or even a public organisation customers approach you from everywhere seeking for support and grievance redressal, so you will need a complaint tracking software with multichannel capabilities to respond quicker to their grievances. Our system collects all grievances (or) complaints from different channels and organises them under one tab, to help respond to all of them.