Our platform allows you to create, manage tickets, automate issues and provide consistent customer resolution from a single location.
Be it your startup or a well known enterprise or even a public organisation customers approach you from everywhere seeking for support and grievance redressal, so you will need a complaint tracking software with multichannel capabilities to respond quicker to their grievances. Our system collects all grievances (or) complaints from different channels and organises them under one tab, to help respond to all of them.
Retain your existing customers. With the help of our customer feedback system and support channels, you can achieve the goal of customer relationship management.
A unique ticketing system is available to track and automatically assign new tickets to your support staff. Segregate and classify them according to factors like type or region, then distribute them to the appropriate individual.
Easily deploy and administer out-of-the-box integrations for your CRM solution and other critical business tools.
Reduce paperwork via ready-to-use customer support channel systems. Receive relevant customer data from a solitary, potent platform that is completely customizable to cater your needs.
Gather customer input to enhance customer service. Additionally, you can monitor everything crucial for your business growth, including customer feedback, average response time, ticket backlogs, and customer ratings on dashboards with real-time data and historical reports.
With self-service options including voice bots and chatbots, your business can provide 24/7 support, without all the costs.